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pacosxc.com 877.532.8798 pacosxc.com
 
 
 
 
 
 
 

100% SATISFACTION GUARANTEE

Here at PacosXC.com, we stand behind the products we sell. If you are not satisfied with your purchase, we will gladly accept returns but our guidelines for RETURNS must be followed to ensure a full refund.

INFORMATION SECURITY

Your privacy is taken seriously here at PacosXC.com. Our policies are created to maintain the best possible service to you. If you have any questions concerning our privacy statement, you may contact us via mail at the following address:

Paco's Bike and Ski
Attn: Privacy Policy
11200-6 Donner Pass Rd
Truckee, Ca 96161
Or via email

We use industry standard SSL security encryption safely transmitting all financial information to protect any sensitive data. We do not release any personal information to third parties and only use it to track information within our site to better serve you as a customer. If you would like to be removed from our mailing list, please email us with your request. Thank you for your patronage.

RETURNS

Here at PacosXC.com, we guarantee the products we sell. If you are not satisfied with the purchase, we will gladly accept returns but the following guidelines must be followed to ensure a full refund.

  1. All non-sale items must be returned within 30 days from the date of purchase.
  2. Sale items must be returned within 10 days of purchase.
  3. All items must be new and unused and returned in the original packaging.
  4. An RETURN AUTHORIZATION NUMBER is required, which you can receive via email or by calling us on the phone. This will ensure a speedier process for the return. Items sent back with no RA# will be refused.
  5. Special orders on items we do not normally stock, or custom cut poles, cannot be returned.
  6. Mounted skis are not returnable, unless a store's directed fit discrepancy exits. (Mounted skis will be charged a 20% restock fee of the ski and binding.)
  7. Ship returns via UPS, FedEx, or USPS, insured and trackable to the following address: 
    Paco's Bike and Ski
    12047 (B4) Donner Pass Rd
    Truckee, CA 96161

*Feel free to call us if there are any questions: 877.532.8798

Warranties

For warranty issues, we will do everything we can do to assist you. Most products have a one year warranty against defects. This generally does not cover or imply coverage for damage due to falls, misuse, and abuse of the product. We will facilitate the process with the manufacturer and aid in any manner as possible, as the warranty is between the consumer and the manufacturer.

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.

 

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Paco's Bike and Ski • 12047 (B4) Donner Pass Rd., Truckee, CA 96161 • 530.587.5561 • 877.532.8798