Here at PacosXC.com, we guarantee the products we sell. If you are not satisfied with the purchase, we will gladly accept returns but the following guidelines must be followed to ensure a full refund.

1. All non-sale items must be returned within 30 days from the date from purchase of the items.
2. Sale items must be returned within 14 days.
3. All items must be new and unused and returned in original packaging if applicable.
4. An RA# is required which you can receive via email or by calling us on the phone. This will ensure a speedier process for the return and from the package being refused.
5. Special orders on items we do not normally stock cannot be returned.
6. Ship via UPS, FedEx, or USPS insured mail to the following address:
   Paco's Bike and Ski
   11200-6 Donner Pass Rd
   Truckee, CA 96161
   

*feel free to call us if there are any questions: 877.532.8798

Warranties

For warranty issues, we will do everything we can do to assist you. Most products have a one year warranty against defects. This generally does not cover or imply coverage for damage due to falls, misuse, and abuse of the product. We will facilitate the process with the manufacturer and aid in any manner as possible, as the warranty is between the consumer and the manufacturer.